Smartsupp vs Jan

Side-by-side comparison to help you choose the best tool.

Smartsupp

freemium

4.2 / 5.0

Smartsupp is a live chat and AI chatbot platform with visitor recording, shopping assistant for e-commerce, and multi-channel messaging for support teams. Its unique visitor recording feature captures session replays showing exactly how visitors interact with your website, providing context for support conversations. Smartsupp's AI Shopping Assistant helps e-commerce stores recommend products, answer stock questions, and recover abandoned carts through conversational AI.

Best for: E-commerce businesses wanting live chat with session recording and AI product recommendations

Visit Smartsupp

Jan

free

4.3 / 5.0

Jan is an open-source desktop application for running AI models locally - a privacy-first alternative to ChatGPT that runs entirely offline. Like LM Studio, it provides a chat interface for local models, but also supports connecting to remote model APIs. Jan is fully open-source with an extension platform, making it the most customisable local AI desktop app.

Best for: Privacy-first users and developers wanting a fully open-source, offline-capable AI chat app with extensibility and model flexibility

Visit Jan

Feature Comparison

Feature	Smartsupp	Jan
Pricing	freemium	free
Category	-	-
Rating	★★★★☆ 4.2	★★★★☆ 4.3
Best For	E-commerce businesses wanting live chat with session recording and AI product recommendations	Privacy-first users and developers wanting a fully open-source, offline-capable AI chat app with extensibility and model flexibility
Views	4	6

Pros & Cons — Smartsupp

Pros

Visitor recording provides unique insight into customer behaviour
AI Shopping Assistant tailored for e-commerce revenue growth
Good free plan for small online stores

Cons

Visitor recording raises GDPR compliance considerations
AI features limited on free and basic plans

Pros & Cons — Jan

Pros

Completely open-source with full customisation
Works both offline and with remote APIs
Extension system enables powerful customisation

Cons

Less polished UI than LM Studio
Smaller community

Key Features — Smartsupp

Visitor session recording for support context
AI Shopping Assistant for e-commerce
Live chat with chatbot automation
Abandoned cart recovery via chat
Facebook Messenger and email integration

Key Features — Jan

Local AI chat (fully offline)
Remote API connection support
Open-source & extensible
Model hub integration
Extension ecosystem

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