Document360 vs Craft

Side-by-side comparison to help you choose the best tool.

Document360

freemium

Productivity & Workflow

4.5 / 5.0

Document360 is an AI knowledge base platform for creating self-service portals for customers and internal teams. AI features include article generation, AI search with instant answers, and analytics that reveal knowledge gaps and underperforming content. Its versioning, category management, and multi-language support make it suitable for enterprise documentation needs.

Best for: Product and support teams building customer-facing knowledge bases and documentation

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Craft

freemium

Productivity & Workflow

4.4 / 5.0

Craft is a beautifully designed AI document editor for Mac and iOS that combines elegant visual design with practical AI writing assistance including smart summaries, content drafting, and rewriting. It supports nested documents, rich media embedding, and elegant sharing options, making it a favourite among professionals who value both aesthetics and functionality. The AI assistant helps users draft content, improve clarity, and create polished documents that are easy to share with clients or teams.

Best for: Mac and iOS users, consultants, and creatives who want a visually stunning document editor with helpful AI writing assistance built in.

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Feature Comparison

Feature	Document360	Craft
Pricing	freemium	freemium
Category	Productivity & Workflow	Productivity & Workflow
Rating	★★★★½ 4.5	★★★★☆ 4.4
Best For	Product and support teams building customer-facing knowledge bases and documentation	Mac and iOS users, consultants, and creatives who want a visually stunning document editor with helpful AI writing assistance built in.
Views	5	4

Pros & Cons — Document360

Pros

Excellent self-service portal for customer-facing docs
Strong AI content generation features
Detailed analytics on content performance

Cons

Can be pricey for small teams
Internal knowledge base less polished than Confluence

Pros & Cons — Craft

Pros

Best-in-class visual design for document creation
Native Mac and iOS performance is fast and smooth
AI features integrate naturally into the writing experience

Cons

Primarily Mac and iOS focused with limited Windows support
Fewer AI features than dedicated AI writing tools

Key Features — Document360

AI article generation and rewriting
AI-powered search with instant answers
Search analytics and knowledge gap reporting
Multi-language support and versioning
Custom branding and self-service portal

Key Features — Craft

AI writing assistance and rewriting
Smart document summarisation
Nested document structure
Beautiful design templates
Rich media embedding and sharing

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